The terms and conditions contained herein shall be binding on each and every customer of Silver and Gold Exchange, a division of Exquisite Assets LLC. (hereafter referred to as “The Company”.) and shall inure to the benefit of The Company and it’s successors and assigns.
Requirements for Use: Every customer must be at least eighteen (18) years of age in order to conduct business with The Company. In addition, every customer of The Company be the actual owner of any and all property sold or attempted to be sold to The Company and every customer must be acting on his or her own behalf and not as the agent or representative of another person. The Company may, but shall not be obligated or required to, request documentation or other proof of compliance with the requirements contained in this paragraph.
Shipping policy: Please take personal responsibility for your property. All items should be securely packed in a box or padded envelope with proper packing materials and with all seams and edges securely taped. We strongly recommend adding insurance to your package. All items are shipped to Metal Valuations LLC, an independent testing facility and are not under control or liability of Silver and Gold Exchange, a division of Exquisite Assets LLC until an offer for purchase of the merchandise is approved by the customer.
Metal Valuations LLC reserves the right, at their sole discretion, to refuse any package or envelope that appears to be damaged, opened, improperly packed or compromised. At no time shall Metal Valuations LLC or The Company be liable for any refused package. Metal Valuations LLC may also elect to accept a package in the above condition. In that event, if the contents are entirely or partially missing, it will documented, the customer will be notified, and the customer will be responsible for initiating and handling any insurance claim.
Non-Authentic Merchandise Policy: The Company does NOT accept silver plated, gold plated or gold filled items. Items made of any other materials that are considered imitation silver or gold, or are base metals, pewter, steel, iron or any materials not listed on the price chart are not accepted.
Any items that are comprised of materials not listed on the price chart are considered by The Company to have zero value. If a package containing non-gold or silver items is received, the customer will be given two options: 1) Authorize The Company to dispose of the items, or 2) Request return of such items in which case the customer shall reimburse The Company for any shipping charges incurred in returning items as well as a $20.00 handling and packing fee. Reimbursement must be done and checks must be cleared before items will be returned. All items retained for more than fourteen days without receipt of above fees will be discarded and the customer will have no recourse.
Testing procedures: The testing facility (Metal Valuations LLC) may use several procedures to determine the precious metal content of your items. Among the procedures is an “acid scratch test”. This procedure may leave marks, damage and residue as well as permanent discoloration of the item tested. By accepting these Terms and Conditions and sending your items to the testing facility, you agree to hold Metal Valuations LLC and The Company harmless for any damage to your items during the testing process.
In no event shall The Company or Metal Valuations LLC be liable to any third party, including any insurance carrier. The Company and Metal Valuations LLC shall not be liable for any subrogation claim brought by customer’s insurance carrier, and, by submitting an item to The Company for delivery to Metal Valuations LLC customer expressly and specifically waives any such subrogation claim on his or her behalf as well as on the behalf of his or her insurance carrier.
Verbal Offers: The Company may provide a telephone or e-mail quote for items after such items have arrived at Metal Valuations LLC. testing facility. Verbal offers may, at the discretion of The Company, be recorded. Upon a verbal acceptance by the customer of the telephone or e-mail quote, payment will be issued by The Company. within twenty four (24) business hours of such acceptance.
Return Insurance Liabilities: Customers offering merchandise for sale to The Company understand that if they choose to refuse the offer made for their items, the customer will be responsible for the cost of return shipping and insurance. Metal Valuations LLC uses USPS Priority Mail or Registered Mail exclusively and the postage and insurance will be calculated on the USPS.com website. The customer will choose the amount of insurance coverage and will pay the exact rate charged by the USPS. The customer will be notified of the total shipping and insurance costs and the items will be shipped upon receipt of cleared payment. By requesting the return of merchandise, the customer agrees to the terms and conditions and limitations of coverage of USPS provided insurance. In the event of loss or damage of the return package, the customer will be required to follow instructions provided by the USPS for approval of any claim. If the items include non-precious metals materials, a packing/handling fee of $20.00 will be required in addition to the shipping/insurance charges.
Choice of Law, Waiver, and Claims: This Agreement shall be governed by the laws of the State of Nevada without regard to its conflict of law provisions. The Company or Metal Valuations LLCs failure to exercise or enforce any right or provision of the Agreement will not be deemed to be a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Services must be filed within one (1) year after such claim or cause of action arose or be forever barred. Any such claim or cause of action must be filed in the State of Nevada. The Company or Metal Valuations LLC shall be entitled to reimbursement for any and all costs incurred by it in defending any civil action filed or attempted to be filed in any jurisdiction outside of the State of Nevada, including but not limited to, attorney’s fees incurred by The Company or Metal Valuations LLC.